Team Lead, Clinical Operations Support Staff
Employee will Screen all clientele for appropriateness of services. Schedules and coordinates intake slots with clinical staff, answers questions for all new clientele on a walk-in and phone call basis. This is the top level in the COSS service area. It is distinguished from the other levels in that it has supervisory responsibilities.
Training and Experience
High school graduate or equivalent, and 2 years of work experience. Prefer experience with mental health and/or special populations, must be familiar with medical terminology.
Knowledge, Skills, Abilities
Ability to type 35 wpm.
Ability to enter data into computer accurately.
Familiarity with LFC Medical terminology.
Familiarity with computer database systems.
Ability to respond appropriately in crisis situations, to problem solve, apply rules and criteria to specific situations.
Ability to follow written and oral instructions, and to communicate effectively both orally and in writing with numerous departments.
Knowledge of and sensitivity to cultural diversity among clientele and employees.
Ability to handle multiple tasks and prioritize workload.
Ability to make decisions based on established protocols.
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